{"id":3450,"date":"2025-01-26T16:43:40","date_gmt":"2025-01-26T16:43:40","guid":{"rendered":"https:\/\/zenmedinc.com\/blog\/?p=3450"},"modified":"2025-01-26T18:04:33","modified_gmt":"2025-01-26T18:04:33","slug":"how-will-ai-improve-coding-and-billing","status":"publish","type":"post","link":"https:\/\/zenmedinc.com\/blog\/how-will-ai-improve-coding-and-billing\/","title":{"rendered":"Lions and Tigers and AI, Oh My \u2013 How Will AI Improve Coding and Billing in Your Practice"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3450\" class=\"elementor elementor-3450\">\n\t\t\t\t<div class=\"elementor-element elementor-element-798e80a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"798e80a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08adea1 elementor-widget elementor-widget-text-editor\" data-id=\"08adea1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: medium; color: #000000;\">As Dorothy stepped onto the yellow brick road with Toto, realizing they weren\u2019t in Kansas anymore, so are we as a people in the healthcare landscape, as we embrace Artificial Intelligence. Over the next few years, AI will be a major part of the healthcare landscape and a dynamic process of integration into the various sectors under the healthcare umbrella. Already, there are close to 150 million Americans enrolled in government programs such as Medicare, Medicaid, and the Child Health Insurance Program (CHiP). CMS alone houses one of the most vigorous data portfolios in the federal government. They store millions of patient and provider claims, beneficiary enrollments, and medical records. There has been almost <\/span><span style=\"font-size: medium; color: #000000;\"><b>$30 billion<\/b><\/span><span style=\"font-size: medium; color: #000000;\"> raised by various healthcare start-ups to promote AI over the last three years and a recent report by McKinsey &amp; Company forecasts that generative AI will produce significant reductions in overall healthcare costs in the United States upwards of <\/span><span style=\"font-size: medium; color: #000000;\"><b>$150 billion annually by 2026<\/b><\/span><span style=\"font-size: medium; color: #000000;\">. Overall projections point to AI\u2019s contribution to the global economy market, which should come close to <\/span><span style=\"font-size: medium; color: #000000;\"><b>$16 Trillion by 2030<\/b><\/span><span style=\"font-size: medium; color: #000000;\">. <\/span><\/p><p><span style=\"font-size: medium; color: #000000;\">We know that many practices and facilities struggle with the day-to-day of most administrative practices in healthcare due to outdated and inefficient EMRs and process flows. Recently, Chime-Cerner conducted a survey that reflected a disappointing <\/span><span style=\"font-size: medium; color: #000000;\"><b>54 percent of referrals<\/b><\/span><span style=\"font-size: medium; color: #000000;\"> resulted in an appointment, which ended up costing close to <\/span><span style=\"font-size: medium; color: #000000;\"><b>$971,000<\/b><\/span> <span style=\"font-size: medium; color: #000000;\"><b>per physician annually<\/b><\/span><span style=\"font-size: medium; color: #000000;\">.<\/span><span style=\"font-family: Arial, serif;\"><span style=\"font-size: medium; color: #000000;\">\u202f\u202fAdditionally, the same survey yielded roughly <\/span><\/span><span style=\"font-size: medium; color: #000000;\"><b>40 percent of respondents<\/b><\/span><span style=\"font-size: medium; color: #000000;\"> stating referral issues cost an average of almost <\/span><span style=\"font-size: medium; color: #000000;\"><b>10 percent of patient revenue annually<\/b><\/span><span style=\"font-size: medium; color: #000000;\">. The overall impact of moving to an AI environment in healthcare is an overwhelming cost saving to providers, practices, facilities, payer spaces, and ultimately patients, with better health risk outcomes. <\/span><\/p><p><span style=\"font-size: medium; color: #000000;\"><b>Coding and AI: <\/b><\/span><\/p><p><span style=\"font-size: medium; color: #000000;\">We know that accuracy in coding plays a vital role in healthcare and CMS requires a 95% accuracy rating in submitted claims. So, it is mission-critical to ensure that certified coders and any AI programs are monitored and audited regularly. The manual coding process is often littered with coding errors due to a lack of education, no understanding of variances in payer rules and\/ or billing processes, and timely filing of claims for reimbursement. Often, claims are submitted with numerous errors which leads to incorrect billing codes and various compliance issues. When AI algorithms are present, coding accuracy for non-complex coding has shown marked improvements. An AI-driven system allows for analyzation medical records, the extrapolation of pertinent data, and the designation of correct billing codes with a high level of precision. The utilization of machine learning algorithms allows these systems to continuously learn and adapt to evolving coding standards, ensuring precision and reducing the risk of costly mistakes.<\/span><\/p><ul><li><span style=\"font-size: medium; color: #000000;\"><i><b>Automated coding:<\/b><\/i><\/span><span style=\"font-size: medium; color: #000000;\"><i> AI algorithms can interpret medical records and assign <\/i><\/span><span style=\"font-size: medium; color: #000000;\"><i><b>CPT\u00ae, ICD10, HCPCS, MODIFIERS,<\/b><\/i><\/span><i> <\/i><span style=\"font-size: medium; color: #000000;\"><i>and other billing codes. <\/i><\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><i><b>Pattern Recognition:<\/b><\/i><\/span><span style=\"font-size: medium; color: #000000;\"><i> AI can process and learn from variations in documentation and distinguish patterns to improve coding accuracy. <\/i><\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><i><b>Error Reduction:<\/b><\/i><\/span><span style=\"font-size: medium; color: #000000;\"><i> AI can significantly reduce human error in the day-to-day tasks of simple coding and mitigate the risk of erroneous billing codes, as well as reduce denial rates. <\/i><\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><i><b>Accuracy versus Errors: <\/b><\/i><\/span><span style=\"font-size: medium; color: #000000;\"><i> AI can improve coding accuracy to help reduce the chances of a payer audit for basic daily coding and allow for faster and more accurate reimbursement. <\/i><\/span><\/li><\/ul><ul><li><span style=\"font-size: medium; color: #000000;\"><i><b>Auditing:<\/b><\/i><\/span><span style=\"font-size: medium; color: #000000;\"><i> Coders can review the work of AI to ensure accuracy and compliance in areas that require subjectivity.<\/i><\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><i><b>Clinical documentation improvement (CDI):<\/b><\/i><\/span><span style=\"font-size: medium; color: #000000;\"><i> Coders help professionals improve their documentation. Good documentation helps AI improve its coding.<\/i><\/span><\/li><\/ul><p><span style=\"font-size: medium; color: #000000;\"><b>Billing and AI:<\/b><\/span><\/p><p><span style=\"font-size: medium; color: #000000;\">Billing is labor-intensive for the back office, involving claims processing, invoicing, and payment reconciliation. AI is greatly improving these processes and is paving the way for a streamlined and better billing process. When a healthcare entity implements automation of Billing tasks, they will see a dramatic reduction in manual processes, which will improve overall ROI. This enhances efficiency and mitigates errors and potential denials, thus avoiding delays in payer reimbursement and potential appeals.<\/span><\/p><p><span style=\"font-size: medium; color: #000000;\">The utilization of AI for both Coding and Billing allows a Billing company like us, ZENMED Solutions, to vastly improve a healthcare entity\u2019s bottom line. We are experts in the implementation of AI and <\/span><span style=\"font-size: medium; color: #000000;\">ZENMED Solutions has created an RCM Tool called BLISS \u2013 \u201cBarometric Live Intuitive Solution(S).\u201d BLISS is intuitive and is able in real time to Track, Categorize, Strategize, Correct &amp; Learn (TCSCL) the specifics of any practice and help improve all aspects of Revenue Cycle Management (RCM). W<\/span><span style=\"font-size: medium; color: #000000;\">e specialize in automating back-office tasks in the healthcare industry. T<\/span><span style=\"font-size: medium; color: #000000;\">he Team at ZENMED Solutions Inc., also realizes that practices struggle with submitting Clean Claims, which speaks directly to practices Coding and Billing departments. Our Teams can assist with all these as needed. <\/span><\/p><p><span style=\"font-size: medium; color: #000000;\">Some of these processes BLISS can assist with include the following:<\/span><\/p><ul><li><span style=\"font-size: medium; color: #000000;\">Correct Procedure code(s)\/CPT <\/span><\/li><li><span style=\"font-size: medium; color: #000000;\">Correct Diagnosis code(s)\/ CD 10CM \/ICD 10PCS<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\">Correct HCPCS codes<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\">Correct Modifier(s)<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\">Keeping abreast of Payer Reimbursement policies and LCD\/NCDs for CMS<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\">Date of denial\/rejection if a denial is received, as the payer only allows a certain amount of time to appeal <\/span><\/li><li><span style=\"font-size: medium; color: #000000;\">Description of Denial \/ Rejection Code(s)- coding error, patient registration error, precertification<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\">Remittance identification number <\/span><\/li><li><span style=\"font-size: medium; color: #000000;\">Charge capture, a crucial step in the revenue cycle. <\/span><\/li><li><span style=\"font-size: medium; color: #000000;\">Automating and tracking claims submissions <\/span><\/li><\/ul><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-2100\" src=\"https:\/\/zenmedinc.com\/blog\/wp-content\/uploads\/2024\/10\/zenMed-workflow-1024x1024.webp\" alt=\"AI in Coding and Billing\" width=\"500\" height=\"500\" srcset=\"https:\/\/zenmedinc.com\/blog\/wp-content\/uploads\/2024\/10\/zenMed-workflow-1024x1024.webp 1024w, https:\/\/zenmedinc.com\/blog\/wp-content\/uploads\/2024\/10\/zenMed-workflow-300x300.webp 300w, https:\/\/zenmedinc.com\/blog\/wp-content\/uploads\/2024\/10\/zenMed-workflow-150x150.webp 150w, https:\/\/zenmedinc.com\/blog\/wp-content\/uploads\/2024\/10\/zenMed-workflow.webp 1920w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p><p><span style=\"font-size: medium; color: #000000;\"><b>AI and Revenue Cycle Management 2025 and Beyond:<\/b><\/span><\/p><p><span style=\"font-size: medium; color: #000000;\">There are endless possibilities in this landscape and AI is advancing by leaps and bounds with a laser focus on renovating healthcare overall. With AI in practice and utilizing a tool like BLISS, the billing and coding processes, and RCM flow will allow for simpler and faster processes and routing of information. BLISS will study and process extensive volumes of data rapidly, extracting documentation that humans can miss. Deploying an AI program in coding and billing will allow certified coders to focus on more complex cases that require a human factor to resolve and leave the routine tasks to AI. As a certified coder, with a billing background, I am not concerned that humans in this industry will become obsolete but will be able to enhance their skills and focus better on guidance to providers and elevated areas within a healthcare setting. By embracing technology, it will allow me to use my core and critical thinking skills to focus on novel ways to improve my role in this ever-changing landscape. <\/span><\/p><p><span style=\"font-size: medium; color: #000000;\">With that, I say good luck on your journey along the yellow brick road!<\/span><\/p><p>\u201c<span style=\"font-size: medium; color: #000000;\">Knowledge is Power\u201d<\/span><\/p><p>\u201c<span style=\"font-size: medium; color: #000000;\">The More You Know\u201d <\/span><\/p><p><span style=\"font-size: medium; color: #000000;\"><b>Artificial Intelligence at CMS:<\/b><\/span> <span style=\"color: #467886;\"><u><a href=\"https:\/\/ai.cms.gov\/\"><span style=\"color: #3333ff;\"><span style=\"font-size: medium; color: #000000;\"><span style=\"color: #0000ff;\">https:\/\/ai.cms.gov\/<\/span><\/span><\/span><\/a><\/u><\/span><\/p><p><span style=\"font-size: medium; color: #000000;\"><b>CMS AI Playbook:<\/b><\/span> <span style=\"color: #467886;\"><u><a href=\"https:\/\/ai.cms.gov\/assets\/CMS_AI_Playbook.pdf\"><span style=\"color: #3333ff;\"><span style=\"font-size: medium; color: #000000;\"><span style=\"color: #0000ff;\">https:\/\/ai.cms.gov\/assets\/CMS_AI_Playbook.pdf<\/span><\/span><\/span><\/a><\/u><\/span><\/p><p><span style=\"font-size: medium; color: #000000;\"><b>HHS Trustworthy AI Playbook:<\/b><\/span> <span style=\"color: #0000ff;\"><u><a style=\"color: #0000ff;\" href=\"https:\/\/www.hhs.gov\/sites\/default\/files\/hhs-trustworthy-ai-playbook.pdf\"><span style=\"font-size: medium;\">https:\/\/www.hhs.gov\/sites\/default\/files\/hhs-trustworthy-ai-playbook.pdf<\/span><\/a><\/u><\/span><\/p><p><span style=\"font-size: medium; color: #000000;\"><b>National Artificial Intelligence Act of 2020:<\/b><\/span> <span style=\"color: #0000ff;\"><span style=\"font-size: medium;\"><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.congress.gov\/116\/crpt\/hrpt617\/CRPT-116hrpt617.pdf\">https:\/\/www.congress.gov\/116\/crpt\/hrpt617\/CRPT-116hrpt617.pdf<\/a><\/span> <span style=\"color: #000000;\">#page=1210<\/span><\/span><\/span><\/p><p><span style=\"font-size: medium; color: #000000;\"><b>ICD10 MONITOR &#8211; Revolutionizing Healthcare: How AI is Shaping the Future of Care in 2025:<\/b><\/span> <span style=\"color: #467886;\"><u><a href=\"https:\/\/medlearnmedia41148.emlnk1.com\/lt.php?x=3DZy~GE5IXKd6s39_NPLVORy3KIgut~ujhtlXHjGJXbLDXV5zEy.1OFr2HUmmN~vjeUwbHPHMnGb7pN7yK\"><span style=\"color: #3333ff;\"><span style=\"font-size: medium; color: #000000;\"><span style=\"color: #0000ff;\">https:\/\/medlearnmedia41148.emlnk1.com\/lt.php?x=3DZy~GE5IXKd6s39_NPLVORy3KIgut~ujhtlXHjGJXbLDXV5zEy.1OFr2HUmmN~vjeUwbHPHMnGb7pN7yK<\/span><\/span><\/span><\/a><\/u><\/span><\/p><p><span style=\"font-size: medium; color: #000000;\"><b>How AI is Impacting Healthcare in 2024:<\/b><\/span> <span style=\"color: #0000ff;\"><u><a style=\"color: #0000ff;\" href=\"https:\/\/futurehealthcaretoday.com\/how-ai-is-impacting-healthcare-in-2024\/\"><span style=\"font-size: medium;\">https:\/\/futurehealthcaretoday.com\/how-ai-is-impacting-healthcare-in-2024\/<\/span><\/a><\/u><\/span><\/p><p><span style=\"font-size: medium; color: #000000;\"><b>Revolutionizing Healthcare: The Transformative Power of AI:<\/b><\/span> <span style=\"color: #0000ff;\"><u><a style=\"color: #0000ff;\" href=\"https:\/\/www.aapa.org\/news-central\/2024\/05\/revolutionizing-healthcare-the-transformative-power-of-ai\/\"><span style=\"font-size: medium;\">https:\/\/www.aapa.org\/news-central\/2024\/05\/revolutionizing-healthcare-the-transformative-power-of-ai\/<\/span><\/a><\/u><\/span><\/p><p><strong><span style=\"font-size: medium; color: #000000;\">Here&#8217;s a summary of the document:<\/span><\/strong><\/p><p><span style=\"font-size: medium; color: #000000;\">The document discusses the transformative impact of artificial intelligence (AI) and automation on medical billing, emphasizing their role in reducing revenue leaks and enhancing efficiency for healthcare providers.<\/span><\/p><ul><li><span style=\"font-size: medium; color: #000000;\"><b>Introduction to AI in Medical Billing<\/b><\/span><span style=\"font-size: medium; color: #000000;\">: The document introduces the concept of AI and automation in medical billing, highlighting their potential to reduce manual errors, speed up claim processing, and increase revenue retention.12<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><b>Current Industry Trends<\/b><\/span><span style=\"font-size: medium; color: #000000;\">: It discusses the growing adoption of AI in healthcare billing and the role of automation tools in preventing revenue leaks, supported by expert insights and industry trends.34<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><b>Utility of Automation<\/b><\/span><span style=\"font-size: medium; color: #000000;\">: The document provides an overview of how automation reduces billing errors, enhances claim accuracy, and shortens payment cycles, thereby improving the overall billing process.56<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><b>AI&#8217;s Role in Medical Coding<\/b><\/span><span style=\"font-size: medium; color: #000000;\">: AI is transforming medical coding by making it easier and faster to process information, allowing coders to focus on complex cases and transition to more specialized roles.78<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><b>New Roles for Coders<\/b><\/span><span style=\"font-size: medium; color: #000000;\">: As AI handles routine coding tasks, medical coders can move into specialized roles such as auditing, clinical documentation improvement, education, and obtaining specialized certifications.910<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><b>Enhancing Coding Accuracy<\/b><\/span><span style=\"font-size: medium; color: #000000;\">: AI-powered systems improve coding accuracy by analyzing medical records, extracting relevant information, and assigning appropriate billing codes with high precision, reducing costly mistakes.1112<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><b>Streamlining Billing Procedures<\/b><\/span><span style=\"font-size: medium; color: #000000;\">: Intelligent automation powered by AI streamlines billing procedures by automating repetitive tasks, reducing manual effort, and accelerating the billing cycle, thus minimizing errors and delays in reimbursement.1314<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><b>Optimizing Revenue Cycle Management<\/b><\/span><span style=\"font-size: medium; color: #000000;\">: AI optimizes revenue cycle management by expediting claims processing, identifying errors before submission, and using predictive analytics to forecast payment trends, leading to improved financial outcomes.1516<\/span><\/li><li><span style=\"font-size: medium; color: #000000;\"><b>The Human-AI Collaboration<\/b><\/span><span style=\"font-size: medium; color: #000000;\">: The document emphasizes the importance of human expertise in conjunction with AI, as human judgment, empathy, and critical thinking are essential for making complex decisions and maintaining a patient-centered approach.1718<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>As Dorothy stepped onto the yellow brick road with Toto, realizing they weren\u2019t in Kansas anymore, so are we as a people in the healthcare landscape, as we embrace Artificial Intelligence. Over the next few years, AI will be a major part of the healthcare landscape and a dynamic process<\/p>\n","protected":false},"author":2,"featured_media":3470,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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